Policies
A few things I want you to know before your visit, so there are no surprises and we can both feel good about how things work. If anything here raises a question, just ask, I'm always happy to talk it through.
Client Confidentiality
Whatever you share with me, in a session, during a consultation, or through this site, stays between us. I take the trust you place in me seriously, and I hold to professional and ethical standards to make sure that trust is well placed.
Here's what that means in practice:
Everything you share with me is kept strictly confidential.
I won't disclose your personal or sensitive information to anyone else without your explicit consent.
Any information collected through my website or during appointments is protected using secure systems and protocols.
Cancellation Policy
48 hours' notice, please
Life happens, and I understand that plans change. As a courtesy to me and to other clients hoping to book that same time slot, I ask for at least 48 hours' notice if you need to reschedule or cancel.
How to cancel or reschedule
Just reach out by text, call, or email at least 48 hours before your appointment, whichever is easiest for you.
Cancellation fee
If a cancellation happens within 48 hours of your appointment, or if you miss your appointment without notice, a fee of 50% of the treatment cost will apply.
Life happens
I understand that real emergencies come up. If something unexpected happens, please reach out as soon as you can, and I'll do my best to work with you.
Running late?
If you arrive late, I may need to shorten your session so I can stay on schedule for clients after you, and the full session fee will still apply.
Payment
I accept cash, debit, credit card and HSA/FSA payments. Full payment is due at the time of your session.
Feeling Under the Weather?
Your health, and the health of my other clients, matters to me. If you're experiencing symptoms of a cold, flu, or any contagious illness, please reschedule your appointment rather than coming in. I know this isn't always convenient, so I waive the standard cancellation fee for illness-related cancellations, just let me know as soon as you're able. Thank you for helping keep this space safe and healthy for everyone.
Sliding Scale & Trade Services
I offer a sliding scale for those experiencing financial hardship, as well as select trade and pre-approved barter arrangements. These are offered based on availability and, in some cases, pre-approval. If either of these feels relevant to you, feel free to reach out and ask.